Improving the quality of life of patients and families begins with a sense of support and a seamless experience between institutions. A number of projects have been developed within the scope of MUSCO to allow patients and their families to feel supported and to streamline and facilitate the corresponding administrative procedures. This involves providing tools and resources to improve logistics and families’ experiences throughout their care trajectory.

MUSCO Projects

Inter-establishment Navigators

Project leaders

Cindy McCartney Associate Director of Nursing & Women's Health Mission, Montreal Children's Hospital
Kelly Thorstad Director of Nursing and Patient Services, Shriners Hospitals for Children — Canada
Lyne Ouellette Director of Multidisciplinary Affairs, Mental Health and Rehabilitation, CHU Sainte-Justine

The project

Recruit inter-establishment navigators to guide patients and their families

MUSCO Strategic Goal

Guide the patients and their families toward the appropriate care and services.

Project Objectives

  1. 1

    Facilitate patient continuum of care between institutions by bypassing obstacles

  2. 2

    Improve the efficiency of the support and care offered to patients

  3. 3

    Establish inter-institutional referral mechanisms

  4. 4

    Avoid duplication and ensure more cost-effective outcomes

  5. 5

    Enable better pre- and post-operative follow-ups

  6. 6

    Enhance the quality of life and the satisfaction of patients and their families

  7. 7

    Strengthen innovation in practice


Progress Report

Progress Report
Progress Report
Progress Report
Progress Report
Progress Report
Progress Report
Progress Report
Progress Report
Julie Letendre, MUSCO Inter-establishment Navigator
Stephanie Gould, MUSCO Inter-establishment Navigator

The Inter-establishment Navigator position was officially created in May 2019. The scope of the position has since gradually come into focus and can currently be broken down into three components:

  1. Interventions with professionals to facilitate family care
  2. Support for the improvement of processes and administrative procedures and for the Patient Trajectory project
  3. Facilitation of the Advisory Pole and recruitment of Patient Experts and Patient Resources

Several efforts are underway to introduce and promote the role of the Navigator within the partner institutions and a greater number of interventions concerning coponent 1 has been observed. Considering the increased workload, a second Navigator position has been confirmed in September 2021. Steps were taken prior to this second recruitment to measure the impact of this new position. The results of these actions revealed a very positive overall satisfaction level for both professionals and families.